observability

Observability & Monitoring · 2 min read · 2024-10-31

Which Identity Should Follow a Call Through the System?

A phone call that crosses several servers leaves pieces of its story in several places. Endpoint logs, PBX logs, and trunk logs may all describe it differently. Time proximity alone is not enough to prove that two log entries belong to the same call.

Observability & Monitoring · 2 min read · 2023-06-26

Who Monitors the Monitoring System?

If monitoring stops, evidence of failures elsewhere can disappear too. Silence can then look like health. The monitoring system therefore needs evidence that its own collection and notification paths are still working.

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